About Doro Mind

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Together, we are on a mission to make recovery the norm for people affected by serious mental illness (SMI). We believe  that recovery is a team sport and the starting point is family engagement. Our mission originates from the lived experiences of our team. Our mission is fueled by the lived experiences of many who partner with us, invest in us and believe in us.

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Doro Mind is building a new care delivery platform and team that offers those living with SMI and their loved ones access to services that have been proven to lead to meaningful recovery. The vision for the care we are building at Doro Mind includes integrated mental and physical health care, medication management, psychotherapy, family support case management, supported employment, education, and peer support. We believe that technology is a critical ingredient to scaling these services to provide quality care to the widest range of people in need.

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Doro Mind is led by co-founders and co-CEOs Mimi Liu and Brady Richards, who each bring decades of experience transforming healthcare systems to reduce barriers and improve outcomes. They’re also fueled by their own journeys with their own families. Their approach highlights collaboration at every level of the system: from insurance payers, to primary care providers, psychiatrists, wrap-around services, and of course the families and individuals impacted by SMI.

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Role: Doro Guide

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This role is an exciting opportunity to join our team at its foundation. In this role as a Doro Guide you will work directly with individuals with psychosis and serious mental illness (SMI) as well as their families to support and coordinate their care journey. In addition to providing member services, you will work with the Doro Mind internal team to contribute to laying the groundwork for the development of our Guide practice at Doro Mind. 

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We are looking for a candidate with a deep passion for working with families and patients affected by SMI, particularly psychotic disorders. Candidates should have strong professional experience in care navigation and care coordination. We also welcome candidates with lived experience in patient advocacy in mental health as a service user or family caregiver. 

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The Guide’s primary responsibility is to coordinate and facilitate the connection between our members and the clinical team providing care both internally at Doro Mind and with external providers. Doro Guides work directly with prospective and active members to answer questions, track progress on important goals and provide personalized support to members. Strong organizational skills, customer centric attitude and flexibility are all essential to the role. Responsibilities are variable and will change over time as the program grows.

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This is a remote telework role. Both full-time and part-time arrangements are available for this position depending on the candidate. This role requires some evening and weekend hours to support members at convenient times.

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Doro Mind prioritizes hiring people who represent diverse identities, perspectives, and backgrounds. Black, Indigenous, and other People of Color, transgender and gender expansive individuals, neurodiverse or disabled people, and applicants with other minoritized identities are strongly encouraged to apply.  We are particularly interested in Guides who are members of groups that have been historically underrepresented in healthcare provision.

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Responsibilities:

• Answer inbound calls, emails, and messages and resolving member and family concerns or requests efficiently and compassionately
• Act as a liaison to support members in connecting internal Doro Mind clinical team with outside providers, programs, pharmacies and other points of care.
• Identify gaps in engagement and proactively work with members to support treatment plan engagements.
• Communicate and organize care plans and tasks between Doro Mind clinicians and members
• Manage member schedule, scheduling and rescheduling appointments as needed.
• Monitor in-bound messages to provide in the moment support to members.
• Manage clerical duties to ensure client charts, labwork, and prescriptions are accurately requested and filed. 
• Contribute to organizing and maintaining  a nationwide database of psychiatrists, outpatient programs, and inpatient residential resources to support member care navigation.
• Assist members in insurance benefits navigation.

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Required Qualifications

• Experience (professional or personal) navigating complex mental health and social services systems for people affected by serious mental illness.
• Experience in care navigation and care coordination
• Experience working directly with families and patients with SMI
• Committed and passionate about developing competency and ethical practice to serve families and communities impacted by SMI (e.g., the Competencies and Code of Ethics for FFCMH)
• Excellent organizational skills
• Excellent communication skills
• Proficiency and comfort with technical systems (e.g. Google suite, task management software, EHR). aptitude and flexibility for learning new technology.
• Have consistent access to secure and stable internet, computer, and teleconferencing ability
• Have a private space available for confidential online meetings
• Interest and aptitude for working at a startup and building a practice from the ground up

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Preferred Qualifications

• Lived experience as an individual or family care giver  with SMI
• Expertise in family psychoeducation for SMI (e.g. multi-family groups, NAVIGATE family FPE, or similar)
• Experience with Crisis Intervention or Crisis Response (hotlines, coaching, etc.)
• Experience working in telehealth and a virtual first care delivery company
• Case management experience
• Relevant licenses/certifications may include: LCSW, CHW, LMHP, CCCTM
• Familiarity with mental health services in the Greater New York Area

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Location

This is a remote role.

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Compensation

$45k - $80k annual salary depending on qualifications and experience.

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Equal Opportunity

Persons with disabilities have the right to request and receive reasonable accommodation.  Doro Mind is an affirmative-action, equal-opportunity employer and is committed to achieving excellence through cultural diversity. Doro Mind actively encourages applications and/or nominations of women, persons of color, veterans, and persons with disabilities.

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How to apply: Please send an email with a brief description of your interest in the role along with a resume/CV attached to careers@doromind.com